Below, you can find some links to people who've recently been praising my work in community management both online and in books. I'm so happy that talking to customers and engaging them in a positive manner is something that's catching on.
Ogilvy PR: Twustomer Service
Slate: #customerservice
Marketing Tom Media: Social Media Champions – Ginevra Kirkland
Bob Walsh: Web Startup Success Guide
David Meerman Scott: World Wide Rave
Ginevra Kirkland 